Due to us moving to a bigger premises some customers may experience a delay of upto 48 hours on products that are made to order. Please allow additional time and get your orders in early.

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Shipping Information

Method Estimated Delivery Time Cost
1st Class Signed For (Large Letter) 1-3 Working Days £2.34
1st Class Signed For (Small Parcel) 1-3 Working Days £4.45
Free UK Delivery (over £60) 1-3 Working Days FREE
European Tracked & Signed 3-5 Working Days £8.70 - £10.15
Worldwide Tracked & Signed 5-7 Working Days £10.00 - £15.00

 

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 3pm on Friday will not be processed until Monday.

We are currently offering free UK delivery (1nd class signed for) on all orders over £60.

The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.

If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

PLEASE NOTE: Royal Mail International Signed for is not a tracked service

We ship internationally and a large portion of our orders are sent to Europe. Please choose your geographical zone when checking out. We ship all international orders via the Royal Mail International Signed, should you require clarification, or wish to choose a different method for your order, please contact us.

Insurance – PLEASE READ

All our free flat rate and Signed For services are insured up to the value of £46.

We can only refund/replace goods up to the value of £46 if the free flat rate or signed for option is chosen.

If your order has not arrived within 14 working days please contact us quoting your order number in all correspondence.

If you require any clarification regarding 'Dispatch & Deliveries' please feel free to contact us here

Customer Collection:

Please note: Orders placed using the collect in store option will be ready 48-72 working hours after the order is placed (Working hours are Monday-Friday only) orders placed on weekends or bank holidays will be processed from the next working day. Please ensure you use a valid email address for these orders as a notification email will be sent to tell you when your order is completed and ready for collection.

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